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FAQ

With the high amount of questions we get every day, we've collected the top requests into this FAQ list.
If you do not find an answer to a question you may have, you can send an email to info@blackforestwood.com

GENERAL QUESTIONS

We are located in Calgary Alberta, Canada. Our address is Bay 7, 603-77 Avenue SE, Calgary, AB, Canada T2H 2B9 

Yes! We are not just a production shop, but a retail store as well. You can browse our lumber and machinery, and see the showroom. If you are coming from out of town, please let us know ahead of time so we can give you a proper tour of our space.

* During the Covid-19 Pandemic we are open to the public. We also have curb side pick up available through online ordering.

We have a curated selection of our finished tables and doorshere on our website. The best way to see all of our work, and the process from start to finish, is through our YouTube, Instagram and Facebook.

You can check us out on these channels below:

YouTube
Instagram
Facebook

TABLE QUESTIONS

All of our tables are custom, so there is no one set price for our tables.

You can view our past table builds in our table galleryhere

If you are interested in getting a custom table, you can fill out our Table Quick Quote formhere.

We specialize in custom solid wood tables. Most commonly we build dining tables, coffee tables, conference tables, countertops, desks, and wall art.

Nearly all of our work is custom and the options are limitless. You can choose options like: resin or no resin, resin colour, live edge or straight edge, wood species, base design, finish type, and much more.

Our typical lead time for tables is 6-10 weeks. However, as we continue to get busier our lead time grows longer.

If you have a time sensitive project we recommend you get orders in as quickly as possible to ensure that we can see your deadlines. 

The best way to clean your piece is with a microfibre cloth and water, there is no need to use chemicals on the surface of your table.

We also have maintenance products available that will prolong the life of the finish on your piece.

The type of finish we use always depends on the job, amount of resin, and ultimately the client's preferences.

Right now we're using ourBlack Forest Finishes and Black Forest Ceramics for clients that don't want a polyurethane finish.

EPOXY/RESIN QUESTIONS

BF Deep Resin is specially formulated to pour at 2" thick at room temperature or 20°C/69°F. BF Deep Resin has been tested to pour at 5" with additional cooling. 

We have a handy resin calculator to figure out the quantities you need here.

After the resin has cured, we use our CNC Machine to flatten the piece. 

Epoxy can be sanded to 4000 Grit, however we sand to 320 grit and then apply 2 coats ofOsmo 1101 Thin, and then 2 more coats of Osmo Polyx-Oil. We find this provides the best protection and is perfect when transitioning from wood to epoxy to wood again.

Here is our sanding sequence:

80 grit
100 grit
120 grit
150 grit
220 grit
320 grit

The Resin component of your kit may turn milky or form crystals.

This occurs much like honey crystallizes. The occurrence of milkiness or crystals in no way affects the quality of the resin. Just like honey, when warmed up will return to a clear liquid, so will the resin.
Put the container of resin in a warm water bath. In warmer climates leaving the resin container in the sun may be sufficient.

Smaller containers of resin can also be warmed in a microwave for 2-3 minutes. 

If it is just slightly milky in colour warming to 20-25ºC (68-77ºF) will clear the resin.  

If larger crystals have formed then warming in a water bath to 45-50ºC (115-125ºF) will restore the clarity. 

You may need to change the water a few times and it may take 30 to 40 minutes. Do not exceed 70ºC (160ºF).

At higher temperatures the plastic container can soften. 
Warming the resin is a rather slow process and can take a while depending on the volume of resin and how much of the resin has crystallized.  

Once the resin is clear, let the resin cool down to room temperature before mixing with the hardener.

If you have any questions please call: 403 255-6044

Toll Free: 1-877-686–6061

Door Questions

Like our tables, every door we make is a custom and unique process.

If you are seriously interested in getting a custom solid wood door, please email brad@blackforestwood.com

We specialize in exterior doors with a solid wood frame and door jamb, complete with install and trim. We are also known for slab style exterior and interior doors and packages.

To see examples of our doors we've made see our galleryhere

Currently, production is around 12 weeks.

WORKSHOP QUESTIONS

The best way to get notified when new workshops are scheduled is to sign up for our newsletter.

You can also enter your email into the "notify me" button when you go to the product page of the course you are interested in to be notified if a space becomes available!

To sign up for the newsletterclick here.

Yes! We have video courses so you can learn at your convenience. 

See ourWebinar: Resin 101

To learn about our cancellation policy, please check out our full workshop policies pagehere.

SHIPPING QUESTIONS

We have the means to ship manufactured products (eg resin art, finished furniture, etc) all over the world. We have limitations when it comes to raw wood as well certain products.

For any further international shipping questions, please email info@blackforestwood.com

Shipping during normal operations will take between 1-3 business days. 

Special times like Covid-19 pandemic, special launches, sales, Christmas and holidays may cause extra multiple days delay in shipping. 

Yes we have a list of freight shippers that can deliver your machine.

Shipping is extra on machinery. 

Yes we offer in store pick up with online orders.

We will send an email confirmation when it is ready to be picked up. 

Yes we offer free shipping for purchases over $300.00 on our website.

Free shipping is not included on machinery, items exceeding 15lbs or oversized items, Items to be sent to a remote location.

Manual/Phone/Non-Website orders do NOT have free shipping included.

Yes! We track our regular packages. Larger freight orders may not have tracking but most do. 

We use an automated system to automatically email the tracking information when the package is marked as shipped.

If a package is lost please contact us right away. We will begin a claim with the carrier.

Reimbursement can take as long as a month during normal business operations.

Special times like Covid pandemic, mail strikes, holiday season and other factors may cause further delays. 

From time to time a courier may not be able to deliver a package. In this case we wait for the package to be returned.

Typically the shipping charges are not refunded by the courier. We can send it out again but the shipping costs will need to be paid with each attempted shipment.

We can also refund your purchase if shipping to that location is not possible.

For non-BF Resin products do not sign for the package, or if a signature is required you need to leave a note stating "damaged" on the drivers paperwork.

Please contact us and let us know right away. To file a claim we will require photo's and other information. We will begin a claim with the carrier right away.

Reimbursement can take as long as a month during normal business operations. Special times like Covid pandemic, mail strikes, holiday season and other factors my cause further delays. If we are able we will send out replacement product or make other arrangements.

Extra care is taken to ship BF Resins. We tape the lids, put the container in a plastic bag and double box it with at least 2” of packing material. (We use environmentally friendly cellulose packing peanuts)

Leaks or damage is rare but can happen.

Damaged/Leaking package:

***Do not refuse the package from the courier. ***

If the package is damaged or leaking please take the package. We will process a claim on our end at Black Forest Wood Company.

To process a BF Resin claim contact us at info@blackforestwood.com to let us know about the loss and please include the following:

* The Web order number, your name and any other information you deem pertinent.

* A picture of the box and plastic container that has leaked.

* The weight of the damaged container with any product left in it.

* Let us know if it is resin or hardener.

We will replace the lost amount of product.

WEBSITE QUESTIONS

We are a Canadian company and we currently only trade in CAD.

The currency button is for reference only and the final price will likely not be exactly the same as what your bank charges you after your own bank does the conversion.